PackFlo Account & Data Deletion

1. Overview

PackFlo respects your privacy and gives you full control over your personal information and storefront data. In accordance with Google Play Store policies and international data protection laws, this page outlines how you can request the deletion of your PackFlo account and associated data, what information is permanently removed, and what records may be temporarily retained for legal or accounting compliance.

2. Steps to Request Account & Data Deletion

You can request account deletion at any time using either of the following methods:

Method A: Inside the PackFlo Mobile App (Recommended)

1. Open the PackFlo app on your Android or iOS device.

2. Log in with your registered account credentials.

3. Navigate to the "Profile" tab from the bottom navigation bar.

4. Scroll down and tap "Account Deactivation" / "Delete Account".

5. Confirm your registered name, email address, and phone number, and enter your reason.

6. Tap "Deactivate Account" to submit your deletion request.

Method B: Via Email (If you uninstalled the app or cannot log in)

If you have uninstalled the app or no longer have access to your device, you can submit a deletion request directly by emailing our support team at support@packflo.store with the subject "PackFlo Account & Data Deletion Request".

Please include your registered business/store name, registered phone number, and registered email address so we can verify account ownership.

3. What Data Is Deleted

Upon verifying and processing your deletion request, the following information is permanently and irreversibly purged from our active systems:

• Account Profile: Full name, business email address, phone number, password hashes, and authentication tokens.

• Storefront Data: Store banner, branding assets, custom domain mappings, and theme configuration.

• Product Catalog: All products, images, categories, descriptions, and pricing data uploaded to your store.

• Notifications & Device Identifiers: Push notification tokens (Expo / FCM), device info, and active session tokens.

4. What Data Is Retained & Retention Periods

Certain records cannot be deleted immediately due to statutory, financial, or regulatory obligations:

• Financial & Tax Records: Completed order histories, payment partner transaction reference IDs (e.g., Razorpay), and statutory sales invoices are retained for up to 7 years to comply with mandatory tax, accounting, and anti-money laundering regulations.

• Fraud Prevention & Dispute Resolution: Basic audit logs related to resolved or ongoing customer disputes may be retained for the duration required by applicable commercial laws.

• Note: If your account has active unshipped orders, pending payouts, or unresolved customer disputes, these must be resolved before your account deletion can be finalized.

5. Processing Time & Confirmation

Once submitted, your account deletion request will be acknowledged within 24 to 48 hours. After verifying ownership, account access is immediately disabled and storefronts are taken offline. All eligible personal and business data is permanently purged from our primary databases within 30 days.

6. Need Help or Have Questions?

If you have any questions regarding your data, the deletion process, or our privacy practices, please contact us at support@packflo.store or via the in-app support center.